Founded in 2004, BrokerSuite is a privately owned, Massachusetts based company that provides integrated benefits communication solutions that connect Brokers, Employers, Employees, and Insurance Carriers. This is achieved by offering an innovative, service-based approach to solving problems and we are doing this with a reliable team of committed professionals working with Cutting Edge Technology. BrokerSuite solutions have been implemented at thousands of locations throughout the United States. Our products and services are used by hundreds of thousands employees. We also partner with a range from organizations such as Blue Cross Blue Shield, Tufts, MetLife, Harvard Pilgrim, Cigna, and many more. We are growing rapidly, and are constantly looking for great people who are the right fit for our culture.

Location

This position is based in our Foxboro, MA Office.

Key responsibilities

The Account Manager (AM) serves as the primary first level business contact for the client and is responsible for broker services. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities. Responsible for working with small existing Broker partners.

Primary Duties

• Responsible for some client communications, conflict resolution, and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Owns the contract and contract renewals for new work for an existing client. Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Identifies and pursues opportunities for account growth and new business.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Director of Broker Relations, providing regular input on all account activity, including status and call reports on a weekly basis.

Qualifications

• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 2 years of Account/project management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree or equivalent experience

Competitive Benefit Package

We offer a competitive benefits package including 401(k), medical, and dental.

Positive Work Environment

In addition to offering world-class technology solutions, BrokerSuite is a great place to work. We offer competitive compensation and benefits, meaningful, varied and challenging work assignments and a workplace defined around mutual commitment, respect and responsibility. We are committed to promoting an atmosphere of innovation, technical curiosity and commercial applicability. We create results that drive success.

BrokerSuite is an Equal Opportunity Employer

We promote the hiring of diverse individuals from all background types. Women, minorities, disabled persons, and veterans are encouraged to apply.